St. Luke's Health System

At St. Luke’s, we pride ourselves on fostering a workplace culture that values diversity, promotes collaboration, and prioritizes employee well-being. Our commitment to excellence in patient care extends to creating an environment where our team can thrive both personally and professionally. With opportunities for growth, competitive benefits, and a supportive community of colleagues, St. Luke’s is truly a great place to work.

What to Expect:

The Manager Patient/Family Support Services is responsible for the oversight and implementation of children’s patient and family support programs across the health system. Promotes industry best practices as related to program areas. Collaborates with Service Line Director to implement strategic initiatives in support of St. Luke’ mission, vision, and values.

• Exhibits positive interpersonal relations in dealing with physicians, patients, management, Board members, patients' families, coworkers and other hospital employees.
• Develops processes for ongoing analysis of programs for metric monitoring to enhance the program’s sustainability.
• Leads the efforts for infrastructure for inpatient and outpatient services, facilitates transitions of care from pediatric to adult populations and representative for key infrastructure programs for strategic planning outreach capabilities and program growth and expansion.
• Facilitates change management for growth in family support programs.
• Delegates work to staff members, mentors and develops team to enhance their skills and leads special projects as assigned.
• Initiates problem-solving and conflict resolution to foster effective work relationships.
• Provides input and leadership in budget planning, implementation, monitoring, and efficiency.
• Work closely with administrator and the Foundations to help coordinate and facilitate community donations that support programs.
• Performs other duties and responsibilities as assigned.

Minimum Qualifications:

• Education: Bachelor's degree or experience in lieu of degree
• Experience: 5 years’ experience
• Licenses/Certifications: None

At St. Luke’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.