St. Luke's Health System

At St. Luke’s, our dedicated team of Patient Access Specialists strive to build a positive, supportive, and inclusive culture that delivers exceptional patient experiences. Connect serves as a healthcare contact call center, centrally situated in downtown Boise. As the primary gateway to our patients' healthcare journey, we play a crucial role in facilitating their experiences.

Shift Details:

• Variable schedule between 8 to 32 hours every two weeks.
• Must be available for morning, days, evenings, or weekend coverage.
• This is a role that will help cover where support is needed including covering for planned PTO and potentially on-call scenarios.
• This is a flex position and is not eligible for benefits. 

What you can expect from this role:

• Provide extensive support via phone and online channels to patients and healthcare providers
• Manage scheduling logistics, referral coordination, and registration, collaborating with providers and facilities to optimize workflow and minimize delays
• Foster community engagement to bolster patients' healthcare journey
• Use a variety of technologies, tools and resources to support departmental workflows including: 
  • Frontline calls for after-hours Nurse Triage calls and Discharge nurse line.
  • New Parent line: New parents of St. Luke's babies who are 0-3 months old may contact this line for advice.
  • Patient Relations and Grievance Support
  • MyChart Support: Users of MyChart can call the Connect Helpline to resolve issues that may arise

Minimum qualifications for this role:

• Education: High School Diploma or equivalent
• Experience: 1 year of relevant experience

At St. Luke’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.