St. Luke's Health System

The Senior Medicare Sales Specialist is an experienced, licensed sales professional responsible for leading complex Medicare Advantage sales interactions and serving as a subject matter expert on St. Luke’s Health Plan Medicare products. This role drives compliant enrollment growth through advanced knowledge of Medicare-eligible individuals, proactive outreach strategies, and superior member engagement.

In addition to performing direct sales activities, the Senior Medicare Sales Specialist plays a key role in mentoring peers, supporting quality and compliance initiatives, and collaborating cross-functionally with Sales Leadership, Marketing, Enrollment, Compliance, and Operations to continuously improve sales effectiveness and overall member experience

- Serve as a trusted expert on Medicare Advantage products, eligibility rules, enrollment periods, and regulatory requirements, providing clear and accurate guidance to Medicare-eligible individuals. 

- Conduct complex inbound and outbound interactions, including sales, often involving escalated or sensitive cases, while consistently meeting quality, and compliance standards. 

- Execute Medicare Advantage enrollments with a high degree of accuracy and regulatory adherence, utilizing approved systems, scripts, and workflows. 

- Maintain advanced level knowledge of CMS, state, and internal Medicare sales and marketing regulations and ensure best practices are modeled and reinforced across the sales team. 

- Act as a resource and informal mentor for Medicare Sales Specialists, supporting onboarding, precepting, and knowledge sharing. 

- Provide feedback and observations to guide discussions around process improvement and member or prospective member experience enhancement Partner closely with Enrollment, Compliance, Operations, and Customer Service to resolve complex issues and ensure a seamless end-to-end enrollment journey. 

- Support sales readiness activities including AEP/OEP execution, special enrollment initiatives, pilot programs, and new product launches. 

- During non-peak enrollment periods, provide advanced support for Medicare Advantage customer service inquiries, including benefits interpretation, billing questions, and issue resolution.

- Performs other duties as assigned. 

Minimum Qualifications:

Education: Bachelor's degree or experience in lieu of degree
Experience: 1-year relevant experience
Licenses/Certifications: Valid Idaho Producers License

At St. Luke’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.