St. Luke's Health System

Under direct supervision, the System Analyst 1 supports clinical and business operations by maintaining, enhancing, and supporting information systems used across Surgical Services and Clinical Learning and Student Services (CLaSS). 

The analyst will be responsible for day-to-day support, maintenance, and optimization of several ancillary applications, while also supporting Epic perioperative modules. This position includes participation in a shared on-call rotation and requires close collaboration with clinical, operational, and technical partners to ensure reliable, secure, and efficient application performance. 

Duties/Responsibilities:

• Provide application support and system maintenance for ancillary applications used within Surgical Services across the health system. 
• Perform routine system administration activities including: 
  • Server maintenance and monitoring 
  • Cybersecurity risk mitigation activities 
  • New server builds, deployments, and upgrades in alignment with organizational standards 
• Participate in the build, configuration, and optimization of applications to support new and improved clinical and operational workflows. 
• Support Epic perioperative applications used by the team, including: 
  • OpTime 
  • Anesthesia 
  • Lumens 
• Obtain and maintain Epic certification in at least one supported module (OpTime, Anesthesia, or Lumens). Certification will be supported as part of onboarding if not already held. 
• Collaborate in testing, validation, and implementation activities to ensure system stability, usability, and end-user acceptance. 
• Identify, troubleshoot, and resolve application and workflow issues; assess issue severity and escalate appropriately when needed. 
• Provide support to end users for workflow, access, and application issues that cannot be resolved by the Help Desk. 
• Participate in a rotating on-call schedule (one week approximately every seven weeks) as part of the team’s 24x7x365 application support model. 
• Deliver end-user training and create or maintain documentation for support, workflows, and system changes. 
• Coordinate work with vendors, other IHT teams, cybersecurity partners, and operational stakeholders. 
• Communicate system impacts, risks, progress, and opportunities clearly to clinical and technical stakeholders. 
• Follow established policies and procedures to ensure the safety, security, and integrity of information systems and data. 
• Perform other duties as assigned.

Preferred Qualifications

• Exposure to healthcare clinical workflows, particularly perioperative or surgical services. 
• Experience supporting enterprise applications, servers, or clinical systems. 
• Familiarity with change management, incident management, or IT service management practices. 
• Strong customer service mindset with the ability to work effectively with clinical end users. 

Additional Qualifications

Minimum Qualifications:

At St. Luke’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.